FAQs

Collapsible content

What makes Petnomo different from other pet brands?

At Petnomo, we blend technology and care. Our focus isn’t just on selling pet products — it's on making modern pet parenting simpler, smarter, and more connected. Every item is carefully chosen with your pet’s comfort and your convenience in mind.

Can I return an item if my pet doesn’t like it?

We want you and your pet to be 100% happy. If something isn’t a good fit, check our return policy — we offer easy returns and exchanges within 30 days of delivery.

Where do you ship?

We currently ship within the United States only.

How do I get help with a product?

Our customer care team is here to help! You can reach us via contact page We’ll respond as soon as possible to help you troubleshoot or guide you through product use.

How do I know which product is right for my pet?

Each product page includes detailed descriptions, sizing info, and recommendations based on pet types and needs. If you're still unsure, feel free to contact our support team — we’re happy to help!

Are your products safe for pets?

Absolutely. Every product we create or recommend is tested for safety and designed with your pet's comfort and well-being in mind.

Are your travel products safe for long road trips?

Definitely. Our travel carriers and seat covers are made for comfort, safety, and convenience during any journey.

Are your grooming brushes safe for sensitive pets?

Yes! Our brushes are designed to be gentle yet effective, with soft bristles that remove loose fur without irritating the skin.

How do I clean the paw cleaner?

Simply rinse with warm water and mild soap after each use. Let it air dry before storing.