Return Policy
Return & Refund Policy
At Petnomo, we want you—and your pet—to be completely satisfied.
We accept returns within 30 days of delivery under the following conditions:
Eligible for Refund or Replacement:
- Item is damaged or defective
- Wrong item received
- Item lost in transit
To start a return, email us at support@petnomo.com with your order number and photos of the issue. Once approved, we’ll process a refund or replacement.
Change of Mind or Non-Defective Returns:
If you changed your mind or no longer want the product, we’re happy to offer a store credit (excluding shipping fees), as long as:
- The item is unused
- It’s in original packaging
* Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
- Choosing a selection results in a full page refresh.
- Opens in a new window.