Return Policy

Return & Refund Policy

At Petnomo, we want you—and your pet—to be completely satisfied.

We accept returns within 30 days of delivery under the following conditions:

Eligible for Refund or Replacement:

• Item is damaged or defective
• Wrong item received
• Item lost in transit

 To start a return, email us at support@petnomo.com with your order number and photos of the issue. Once approved, we’ll process a refund or replacement.

Change of Mind or Non-Defective Returns:

If you changed your mind or no longer want the product, we’re happy to offer a store credit (excluding shipping fees), as long as:

• The item is unused
• It’s in original packaging

* Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.